Melita Bigirimana is the Assistant Director of the Commonwealth Ombudsman’s Overseas Student Ombudsman function.
The Commonwealth Ombudsman:
- can investigate complaints about problems that intending, current or former overseas students have with private schools, colleges and universities (education providers) in Australia
- provides information about best practice complaints handling to help private education providers manage internal complaints effectively
- publishes reports on problems and broader issues in international education that we identify through investigations.